Microsoft has advised that the issue is now fully resolved.
Between 08:51 and 10:15 UTC on 01 April 2025, Microsoft identified customer impact resulting from a power event in the North Europe region which impacted Storage, CosmosDB, and various other resources which are not used in Document Drafter. Microsoft has confirmed that all affected services have now recovered.
A power maintenance event led to temporary power loss in a single datacenter, in Physical Availability Zone 2, in the North Europe region affecting multiple racks and devices. Microsoft has advised that power has been fully restored and services are seeing full recovery.
We will now evaluate internally as per our SOPs. We will not provide more information unless you request it.
Posted Apr 01, 2025 - 11:10 UTC
Update
We are continuing to monitor for any further issues.
Posted Apr 01, 2025 - 11:09 UTC
Monitoring
The Document Drafter platform is back online.
Microsoft has informed that there was an outage of their global CosmosDB gateway. Microsoft has now restored the services and will continue to monitor the affected components.
We will revert with further information as it becomes available.
Posted Apr 01, 2025 - 09:57 UTC
Update
We are continuing to investigate this issue.
Posted Apr 01, 2025 - 09:48 UTC
Investigating
Due to a global outage affecting Azure Cosmos DBs critical to the platform, the Document Drafter is currently out of service. We are working with Microsoft to get back online as soon as possible. We will keep you updated.
Posted Apr 01, 2025 - 09:48 UTC
This incident affected: REST API and Document Drafter Portal.